JPMorgan Chase CEO Jamie Dimon said the bank is blocking outside AI agents from logging in to or acting on customer accounts. He cited security risks from 'rogue agents' during the bank’s third-quarter earnings call.
'We’re not going to allow just any outside agent to come inside the company, because that’s just too risky for clients and for JPMorgan,' Dimon said. 'You don’t want rogue agents.'
A JPMorgan spokesperson said, 'Protecting our customers is our top priority.' The bank said that when it detects a third-party agent trying to access accounts by obtaining customers’ banking credentials, it does not allow it. JPMorgan said it supports secure, customer-authorized data sharing through open banking providers.
Dimon said AI tools create new risks for banks and their customers, especially as more people use agents capable of doing tasks on their behalf. He added, 'We have to make sure we protect our customer in the right kind of way,' and said the bank is building tools to do that.
The move comes as banks and Big Tech take different paths on AI in personal finance. Meta launched Muse in September, pitching it as an agent that can send emails, book travel, and log calendars. Through an integration with Plaid, Muse users can connect financial accounts to receive guidance on balances, transactions, and investment holdings.
Plaid said in a press release that the goal is to make financial management feel 'less like navigating a series of disconnected apps' and more like a natural conversation. Meta declined to comment on whether Muse could still offer financial assistance if more banks block consumer account access. The company said it is developing 'Poppy,' a personal agent protocol standard with Sierra.
JPMorgan’s position reflects a simple reality: in banking, trust is capital, and security is not optional. The market can reward convenience, but it also punishes loose controls fast. When a bank with $5.1 trillion in total assets says no to outside agents, it is choosing account protection over a flashy product rollout.
That is the right call for customers and for the taxpayer-minded reader who knows that private property, personal data, and financial access are not toys for the administrative-state crowd or the latest software trend. Capital rewards clear rules. Banks that keep the gate locked will likely keep the trust that matters most.
